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FAQ

Why you can trust Chinadreambox.com ?
When you pay for orders, no need to share any of your confidential financial details with us and you're protected by Paypal's money back guarantees .

How should i do if the goods can not work ?
You will have to send it back to us in China for repair. You will be repsonsible for the delivery cost to China, we will pay for the return .

What payment methods do Chinadreambox.com use ?
We accept Payment Via, PayPal, Bank Transfer, Western Union, Moneygram.
Note:After the payment, plese tell us your first name, last name, amount, currency, country and MTCN if you transfer by Bank Transfer, Western Union, Moneygram .

Why Chinadreambox.com charges Paypal Fee when i place order ?
The paypal fee is charges by paypal, it charges 4% commission from your total amount .

Where do you ship the goods from ?
We dispatch the goods from  Shenzhen of China .

How much VAT will I get charged by Customs ?
All Exports from China into the EU are charged VAT. We do our best to declare the package less than USD$50 and mark it as gift or multi-media player sample .

How long does shipping take ?
It usually takes 5-7 days, ar-off areas might be longer .

Why does my DHL tracking number say clearance delay ?
Clearance delay means that your package has been opened and inspected by customs and there will be a VAT bill heading your way. You may have to provide them with proof of purchase (paypal or invoice from Cablehdtvs.com) .

What kind of Warranty do you offer ?
We offer a 1 year warranty for all products .